Terms of Service — CartaGrid

    Please read these Terms of Service carefully before using the CartaGrid platform. By accessing or using CartaGrid, you agree to be bound by these terms.
  

1. About CartaGrid

CartaGrid Limited ("CartaGrid", "we", "us") is registered in England and Wales. Registered office: 14 Clifton Moor Business Village, James Nicholson Link, York YO30 4XG. We provide an allergen compliance and menu management platform for UK food businesses, accessible at cartagrid.com.

2. Acceptance of Terms

By registering for or using the CartaGrid platform, you ("the Subscriber", "you") agree to these Terms of Service and our Privacy Policy. If you are registering on behalf of a business, you confirm you have authority to bind that business to these terms.

3. The Service

CartaGrid provides a software-as-a-service (SaaS) platform enabling food businesses to:

Manage menu items, ingredients, and allergen declarations
Generate and maintain HACCP plans and compliance records
Maintain an immutable allergen conversation audit trail
Produce allergen matrices and compliance documentation
Automate compliance alerts and staff training records

4. Allergen Liability

    Important: CartaGrid is a compliance management tool. The accuracy of allergen information entered into the platform is the sole responsibility of the Subscriber. CartaGrid Limited accepts no liability for allergic reactions, injury, or harm arising from incorrect, incomplete, or outdated allergen data entered by the Subscriber or their staff. Subscribers must ensure all allergen information is verified, accurate, and kept up to date in accordance with UK food safety law including Owen's Law and the Food Information (Amendment) (England) Regulations 2023.
  

5. Subscriptions and Payment

CartaGrid is offered on a subscription basis. Pricing is as displayed on our website at the time of purchase. All subscriptions include a 14-day free trial with no credit card required. Following the trial period, payment is due in advance on a monthly basis.

Payments are processed securely via Stripe
All prices are exclusive of VAT where applicable
Subscriptions renew automatically unless cancelled
You may cancel at any time; cancellation takes effect at the end of the current billing period

6. Acceptable Use

You agree not to:

Use CartaGrid for any unlawful purpose
Attempt to gain unauthorised access to any part of the platform
Introduce malicious code or interfere with platform integrity
Resell or sublicense access to CartaGrid without written consent
Enter false or misleading allergen information

7. Data and Privacy

Your use of CartaGrid is governed by our Privacy Policy and Data Processing Agreement. You retain ownership of all data you enter into the platform. CartaGrid processes your data solely to provide and improve the service.

8. Availability and SLA

CartaGrid targets 99.9% monthly uptime. Our full Service Level Agreement is available at cartagrid.com/sla. Platform status is monitored at status.cartagrid.com.

9. Intellectual Property

All CartaGrid software, branding, documentation, and platform functionality is the exclusive intellectual property of CartaGrid Limited. Nothing in these terms transfers any IP rights to the Subscriber.

10. Limitation of Liability

To the maximum extent permitted by law, CartaGrid's total liability to you for any claim arising from use of the platform shall not exceed the total fees paid by you in the 12 months preceding the claim. CartaGrid is not liable for indirect, consequential, or incidental losses.

11. Termination

CartaGrid may suspend or terminate your account if you breach these terms, fail to pay, or if continued service would expose CartaGrid or others to legal or reputational risk. On termination, your data will be retained for 30 days before deletion, during which you may request an export.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time. Subscribers will be notified by email of material changes. Continued use of CartaGrid after notification constitutes acceptance of the updated terms.

14. Contact

CartaGrid Limited
14 Clifton Moor Business Village, James Nicholson Link, York YO30 4XG
operations@cartagrid.com
cartagrid.com